Frequent questions
Orders
Orders are placed exclusively on https://rozaliabot.com. You add the desired products to the basket, access the basket in the upper right corner, and then complete the order by following the steps there.
The actual delivery of the products is done after the products are made, in the delivery conditions of the couriers, depending on the delivery area, more details here, but in Romania, the delivery takes approximately in 2-3 working days.
Delivery of the order to your address is ensured by the courier company selected at the time of order completion, this can be GLS National or SameDay, within the range specified when placing the order. Delivery charges for orders are displayed in your shopping cart before checkout.
All dresses are made to order, the time to make the dresses is:
– for dresses in the luxury category with embroidery, the execution time can last up to 3 months.
– for the dresses from the playfull colorful collection, the execution time is 2 weeks.
– a general deadline for making dresses from other collections is 3 weeks.
The term may be influenced by the flow of orders, we recommend that you contact us in advance to find out a term as accurate as possible.
Delivery of the order to your address is ensured by the courier company GLS National or SameDay, you choose which company you want the products to be delivered through. Delivery charges for orders are displayed in your shopping cart, before completing the order.
Unfortunately no, the shipping price is calculated according to the destination where the package arrives. The price is displayed before the order is completed.
No, as the dresses are made to order, all orders will be paid in full at the time of placing the order.
No, the option to open the package on delivery is not available.
But if there is a problem related to the order, you can write to us at contact@rozaliabot.com
Don’t worry! We will identify the package together with the courier. If the order was delivered incomplete, you can send us an email to contact@rozaliabot.com with the order number and the delivery note, and we will carry out the necessary checks.
My account
You can register in a few simple steps: click on the account icon on the top right, then on “register account”, enter your name, first name, email address and desired password, then click on registration.
We recommend that before placing an order, you create an account on Rozaliabot.com. Thus, you will have access to all the details about the orders placed and the delivery period, to cancel orders or change the delivery address and download the invoices.
Click on the account icon on the top right, then on “login” and in the newly opened window, click on I forgot my password. You enter the e-mail address related to the account, and the system will generate a new password and send it to the e-mail address.
To delete the account, according to the GDPR regulation, please send us a request to delete the account/personal data to the email address contact@rozaliabot.com
Payment
The payment method you can use to pay for an order is:
– online payment by card – is made through the online payment processor euplatesc.ro, consult their privacy policy here.
To reduce the use of paper, our invoices are available in electronic format. They can be found in the personal account on the website and in the email when the payment is registered.
Yes, to generate an invoice for your company you will have to write to us at contact@rozaliabot.com
Products
Not. Exchange of products made to order is not possible.
If you received an incomplete product, you can notify us by email at contact@rozaliabot.com, specifying the order number, the product and its missing parts along with some pictures of it.
After the checks, we will come back with a solution in a maximum of 3-5 working days.
Return
The return of products made to order according to specific sizes is not possible.
